Patient Support
Questions & Clarifications
Ask about your report, next steps, or platform features. Our care team is here to help you understand your wellness journey.
Response time
Within 1 business day
Most questions answered by email
Common topics
What can we help with?
Select a topic to pre-fill the form, or choose from the dropdown when you write your message.
Message support
Submit a question below and our care team will respond by email.
Optional telehealth
Telehealth and live chat integrations can be connected here for real-time clarifications with a clinician.
Quick answers
Frequently asked
How long until I hear back?
Most support requests receive a response within one business day. Report-related questions may take up to two business days if clinical review is needed.
Can you explain a flagged biomarker?
Yes. Include the marker name and your report ID in your message so our team can give you context tailored to your results.
Where do I access my approved report?
Approved reports are delivered to your patient portal. Request portal access from the portal page if you have not set up your account yet.
Explore self-service resources
Many answers about biomarkers, reports, and wellness plans are available in our education center before you need to reach out.